Refund policy
Return Policy for Marvis
To update the Marvis return policy with the new changes, the policy would now read as follows:
Return Eligibility
- Items purchased from Marvis are eligible for return within 30 days of the delivery date.
- To be eligible for a return, items must be unused, in their original condition, and accompanied by all original packaging, labels, and accessories.
Initiating a Return
- To begin the return process, contact our customer service at customerservice@marvis.life to request a Return Merchandise Authorization (RMA) number.
- Returns cannot be accepted without a valid RMA number.
- Include your original receipt or proof of purchase with your RMA request.
Customer Obligations
- Customers are now responsible for all return shipping expenses.
- We recommend using a traceable shipping method to ensure the secure and verifiable delivery of your returned items.
Restocking Charges
- A restocking fee of 10% of the item’s purchase price may be applied to returned items.
- The restocking fee will be subtracted from your refund.
Refund Procedure
- Upon receipt and inspection of your return, you will be notified via email regarding the acceptance or rejection of your refund request.
- If approved, your refund will be processed, and a credit will be issued to your original payment method.
Product Exchanges
- Replacements are provided only for items that are defective or damaged upon arrival.
- Contact us immediately if you need to exchange a defective or damaged item.
Final Sale Items
- Items from the Marvis Collection are final sale and cannot be returned as they are print on demand products.
Inquiries
- For more details about our return policy or assistance with a return, please contact customerservice@marvis.life.